Counter Sales / Customer Service Representative (weekdays only)

Pompano Beach, Florida, United States | Full-time




Company Overview

Richelieu is a North American market leader in the distribution, importation, and manufacturing of specialty hardware and complementary products for the kitchen and bath, storage and closet, home office, and commercial environments.

Richelieu understands the significance of a strong set of Core Values, which serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.  These values are what provides Richelieu the strength to live out our daily MissionEnable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.

Our Opportunity

We are currently seeking a Counter / Customer Service Support Representative to join our team of professionals in our Pompano, FL branch location.

Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! More can be found out about us at as well as Richelieu YouTube.


Key Responsibilities

As a critical and meaningful role within the Richelieu organization, the Customer Service / Counter Sales Support Representative is primarily responsible for supporting the Counter/Customer Service personnel. This position is also responsible for ensuring that excellent standards of service and high levels of customer satisfaction are maintained.

  • Pick customer orders
  • Complete cycle counts for inventory accuracy
  • Maintain product ‘discontinued’ list
  • Maintain product replenishment in the showroom
  • Process cancelled orders
  • Put-back product from cancelled orders
  • Complete returns for both the showroom and warehouse
  • Assist walk-in customers in the showroom with questions and order placement
  • Solicit new or complimentary sales for customers face-to-face in the showroom
  • Work closely alongside inside & outside sales representatives with customer orders and quotes
  • Research product solutions for customers to solve field-project issues
  • Restock the showroom and perform cycle counts as required


What We Are Looking For

  • 1 - 2 years of experience in a similar position
  • Building Materials industry experience, a plus
  • Developed customer service, problem-solving, and project management skills
  • Strong sense of drive & multi-tasking ability
  • Team-oriented, shows initiative
  • Proficient with Word and Excel
  • AS400 experience an advantage but not mandatory
  • High School graduate, some college courses preferred
  • Ability to lift 30 lbs.


Compensation and Benefits

  • Competitive market-based hourly rate
  • Group insurance program (medical, dental, vision, life, disability, etc.)
  • Employee Stock Purchase Plan
  • 401(K)
  • Paid vacation, sick days, and 9 paid annual holidays