Company Overview 

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 144,000 product offerings, 112 locations in North America, and a state-of-the-art field force that passionately serves over 110,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.

Since 1968, Richelieu has understood the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.

These values are what allow us to achieve Our Mission: to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.

Our Opportunity

We are currently seeking an Inside Sales/Customer Service Manager to join our team of professionals.

Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! More can be found out about us at Richelieu.com as well as Richelieu YouTube.

Key Responsibilities

As a critical and meaningful role within the Richelieu organization, the Inside Sales/Customer Service Manager is primarily responsible for providing Inside sales and customer service leadership and coaching to a team of Inside Sales/Customer Service Representatives. This will role will be a working Inside Sales/Customer Service Manager position, in that he/she will also be participating in the same tasks as those on his/her team.

• Serve as a leader throughout the department, modeling to others how to run an efficient Inside Sales/Customer Service organization 
• Answer 10-15 phone calls per day from customers placing orders as well as provide customers sales quotes 
• Assist customers in the showroom with questions and order placement 
• Solicit new or complimentary sales for customers via phone as well as face-to-face in the showroom 
• Work closely alongside outside sales representatives with customer orders and quotes
• Share ideas for how to improve current Inside Sales and Customer Service processes and procedures
• Research product solutions for customers to solve field-project issues
• Document, analyze, and report on Inside Sales and Customer Service metrics in order to increase customer satisfaction and efficiency
• Restock the showroom and perform cycle counts as required
• Hours of operation are Monday - Friday 

What We Are Looking For 

• Experience leading/managing a team of Inside Sales/Customer Service Representatives 
• Building Materials, or directly related, industry experience is a plus 
• Developed customer service, problem-solving, and project management skills 
• Team-oriented, shows initiative 
• Strong sense of drive and creativity 
• Proficient with Word and Excel 
• AS400 experience preferred but not mandatory 
• High School graduate, some college courses preferred 

Compensation and Benefits 

• Competitive market-based salary 
• Group insurance program (medical, dental, vision, life, disability, etc.) 
• Employee Stock Purchase Plan with employer matching
• 401(K) with employer matching
• Paid vacation, holidays and sick days