Company Overview

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 144,000 product offerings, 112 locations in North America, and a state-of-the-art field force that passionately serves over 110,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.

Since 1968, Richelieu has understood the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.

These values are what allow us to achieve Our Mission: to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.

Our Opportunity

We are currently seeking a Inside Sales Representative to join our team of professionals for a Monday - Friday, day shift role in Rochester, New York.

Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! More can be found out about us at Richelieu.com as well as Richelieu YouTube.

Key Responsibilities

As a critical and meaningful role within the Richelieu organization, the Inside Sales Representative is primarily responsible for inside sales development for a portion of our local sales region.  This person will primarily:

• Seek out new business opportunities with customers via phone, placing orders as well as providing sales quotes 
• Work closely with outside sales representatives with customer orders and quotes 
• Support and provide superior customer service support for inbound calls, in addition to sales responsibilities
• Research product solutions for customers to solve field-project issues 
• Hours of operation are Monday to Friday, day shift only

What We Are Looking For 

• Prior retail, inside sales, or customer service experience 
• Past experience with wood, woodworking, panels, and/or boards is a strong plus
• Prior architectural or interior hardware experience is helpful but not required
• Developed customer service, problem-solving, and project management skills 
• Team-oriented, shows initiative 
• Strong sense of drive and creativity 
• Experience using Word, Excel, and basic Outlook systems.  AS400 experience is helpful, but is not required
• Proficiency with Microsoft Office applications; must be able to effectively use Excel, Word, Outlook for daily responsibilities and tasks

Compensation and Benefits

• Our inside sales representatives earn a base pay of up to $19.23 per hour, full-time, plus monthly commissions and any applicable bonuses
• Group insurance program (medical, dental, vision, life, disability, etc.)
• Employee Stock Purchase Plan with employer matching
• 401(K) with employer matching
• Paid vacation, holidays, and sick days
• Corporate product discounts and wellness programs are available

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